Policies, Terms & Conditions
Network Hardware Resale ("NHR") requires that its client(s) understand and agree to certain policies and procedures related to product returns (defective or not). Acceptance of, and compliance with, these policies and procedures is required in order to effect the company's warranty programs (see "NHR Standard One-year Overnight Replacement Warranty" for retail clients; wholesale clients should contact their sales representative for applicable warranty).
NHR Policies
Product Returns
Returns of Working Product
Product returns are subject to NHR approval and at the Company's sole discretion, NHR will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:
- Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").
- Client returns product within 30 calendar days from the original date of purchase.
- Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).
Product received after 30 calendar days will not be eligible for refund. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.
Procedure:
- If you (the client) would like to return a product, and it is still within 30 calendar days from the original date of purchase, please contact our Customer Service Department at returns@networkhardware.com .
- If the return is approved by NHR, you must re-package the product such that NHR receives it in the same condition in which it was originally delivered. Working product must be received by NHR within 30 calendar days of original receipt.
- In most cases, NHR accepts responsibility for the cost of freight (both replacement and return shipment).
Returns of Non-Working/Defective Product
Network Hardware Resale will replace all non-working/defective ("defective") product overnight (on a best-efforts basis) provided that the following conditions are met:
- Client follows the requisite procedures described above in "Procedures: Returns of Working Product".
- RMA is approved within one year from the original date of purchase, or within extended warranty period if applicable.
- Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).
To ensure your matter is handled properly, please note the following policies:
- Defective product must be returned to / received by NHR within 14 calendar days upon receipt of a replacement product, or it will not be accepted by NHR.
- If defective product is not returned to / received by NHR within 14 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product.
- Client will be issued a refund at the sole discretion of NHR if an item cannot be replaced in a timely manner.
Procedure:
- If your (the client's) product appears to be defective or is not functioning properly, please contact our Customer Service Department at returns@networkhardware.com to speak with the on-call technician to troubleshoot the matter.
- If NHR approves the return of a non-working/defective ("defective") product, you must re-package the defective product such that NHR receives it in the same condition in which it was originally delivered. Defective product must be returned within 14 calendar days of replacement (see policies above).
- The RMA form must be included with your shipment and/or RMA number must be noted on the shipping label.
- In most cases, NHR will accept responsibility for the cost of freight.
- In the event NHR cannot replace your product in a timely fashion, NHR will issue a refund.
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Warranty
NHR's Standard One-Year Overnight Replacement Warranty
- Every piece of pre-owned networking equipment sold by NHR is fully-guaranteed and comes with a standard one-year warranty.
- Only retail, end-user clients are eligible for the one-year standard warranty. Wholesale customers should contact their sales representative for available warranties.
- Advanced replacement of defective equipment is included, often with next-day delivery based on equipment availability
- Limited 8x5 technical support from Cisco-Certified technicians is immediately available on all pre-owned equipment. Advanced troubleshooting is only available to customers on paid maintenance contracts.
- NHR's warranties and returns are subject to acceptance of, and compliance with, NHR policies and procedures as described above and on NHR's RMA form.
- Extended two-year, five-year and lifetime warranties are available.
- Warranty extensions must be purchased prior to expiration of existing warranty.
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Links to Third Party Sites
This Web site may contain links to third party sites. Access to any other Internet site linked to this Web site is at the user's own risk and Network Hardware Resale is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Network Hardware Resale provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
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Trademarks
The trademarks, logos and service marks ("Marks") displayed on this Web site are the property of Network Hardware Resale, its affiliates or other third parties. Users are not permitted to use these Marks without the prior written consent of Network Hardware Resale or such third party which may own the Mark.
“Network Hardware Resale” and the Network Hardware Resale logo are registered trademarks of Network Hardware Resale, LLC.
“NHR,” “NetSure” and “The World’s Most Trusted Source” are trademarks of Network Hardware Resale and/or its affiliates.
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Third-Party Web Beacons
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