Policies, Terms & Conditions
Network Hardware Resale ("NHR") requires that its client(s) understand and agree to certain policies and procedures related to product returns (defective or not). Acceptance of, and compliance with, these policies and procedures is required in order to effect the company's warranty programs (see "NHR Standard One-year Overnight Replacement Warranty" for retail clients; wholesale clients should contact their sales representative for applicable warranty).
NHR Policies
Product Returns
Returns of Working Product
Product returns are subject to NHR approval and at the Company's sole discretion, NHR will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:
- Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").
- Client returns product within 30 calendar days from the original date of purchase.
- Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).
Product received after 30 calendar days will not be eligible for refund. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.
Procedure:
- If you (the client) would like to return a product, and it is still within 30 calendar days from the original date of purchase, please contact our Customer Service Department at returns@networkhardware.com .
- If the return is approved by NHR, you must re-package the product such that NHR receives it in the same condition in which it was originally delivered. Working product must be received by NHR within 30 calendar days of original receipt.
- In most cases, NHR accepts responsibility for the cost of freight (both replacement and return shipment).
Returns of Non-Working/Defective Product
Network Hardware Resale will replace all non-working/defective ("defective") product overnight (on a best-efforts basis) provided that the following conditions are met:
- Client follows the requisite procedures described above in "Procedures: Returns of Working Product".
- RMA is approved within one year from the original date of purchase, or within extended warranty period if applicable.
- Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).
To ensure your matter is handled properly, please note the following policies:
- Defective product must be returned to / received by NHR within 14 calendar days upon receipt of a replacement product, or it will not be accepted by NHR.
- If defective product is not returned to / received by NHR within 14 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product.
- Client will be issued a refund at the sole discretion of NHR if an item cannot be replaced in a timely manner.
Procedure:
- If your (the client's) product appears to be defective or is not functioning properly, please contact our Customer Service Department at returns@networkhardware.com to speak with the on-call technician to troubleshoot the matter.
- If NHR approves the return of a non-working/defective ("defective") product, you must re-package the defective product such that NHR receives it in the same condition in which it was originally delivered. Defective product must be returned within 14 calendar days of replacement (see policies above).
- The RMA form must be included with your shipment and/or RMA number must be noted on the shipping label.
- In most cases, NHR will accept responsibility for the cost of freight.
- In the event NHR cannot replace your product in a timely fashion, NHR will issue a refund.
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Warranty
NHR's Standard One-Year Overnight Replacement Warranty
- Every piece of pre-owned networking equipment sold by NHR is fully-guaranteed and comes with a standard one-year warranty.
- Only retail, end-user clients are eligible for the one-year standard warranty. Wholesale customers should contact their sales representative for available warranties.
- Advanced replacement of defective equipment is included, often with next-day delivery based on equipment availability
- Limited 8x5 technical support from Cisco-Certified technicians is immediately available on all pre-owned equipment. Advanced troubleshooting is only available to customers on paid maintenance contracts.
- NHR's warranties and returns are subject to acceptance of, and compliance with, NHR policies and procedures as described above and on NHR's RMA form.
- Extended two-year, five-year and lifetime warranties are available.
- Warranty extensions must be purchased prior to expiration of existing warranty.
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Links to Third Party Sites
This Web site may contain links to third party sites. Access to any other Internet site linked to this Web site is at the user's own risk and Network Hardware Resale is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Network Hardware Resale provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
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Trademarks
The trademarks, logos and service marks ("Marks") displayed on this Web site are the property of Network Hardware Resale, its affiliates or other third parties. Users are not permitted to use these Marks without the prior written consent of Network Hardware Resale or such third party which may own the Mark.
“Network Hardware Resale” and the Network Hardware Resale logo are registered trademarks of Network Hardware Resale, LLC.
“NHR,” “NetSure” and “The World’s Most Trusted Source” are trademarks of Network Hardware Resale and/or its affiliates.
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Selling Equipment to NHR
NHR honors its commitments and expects equipment suppliers to do the same. If we buy equipment that is not in good physical and working condition with valid serial numbers, we expect vendors to refund payments or replace the item within one week. NHR will only buy from legitimate suppliers who have clear and free title to the equipment.
To request a bid for your equipment, click here.
Privacy Policy
NETWORK HARDWARE RESALE is committed to respecting your privacy. NETWORK HARDWARE RESALE provides this online privacy statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we have links available on our homepage, newsletter subscription page and from the bottom of every NETWORK HARDWARE RESALE Web page.
In general, you can visit www.networkhardware.com without telling us who you are or revealing any personal information about yourself.
However, there are times when we may need information from you, such as your name, business address and e-mail address. We may also ask that you respond to questions about your business and areas of interest. NETWORK HARDWARE RESALE will let you know before we collect any personal information from you over the Internet. When you choose to give us personal information over the Internet, NETWORK HARDWARE RESALE will earnestly attempt to let you know how we will use this information. NETWORK HARDWARE RESALE will also seek to take appropriate steps to protect the information you share with us, including using appropriate technology for credit card data used in electronic commerce transactions.
When NETWORK HARDWARE RESALE receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We will ask you if you want us to use that information to continue contact with you by NETWORK HARDWARE RESALE via e-mail or other means, for example, to send you new product information or notification of special offers. If you do not want us to contact you, you can choose to "unsubscribe" or “opt-out,” and NETWORK HARDWARE RESALE will respect your wishes.
NETWORK HARDWARE RESALE will not sell, rent, or lease your personally identifiable information to others. NETWORK HARDWARE RESALE will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Local country laws and policies are applied where they differ from those in the U.S.
In general, IP addresses (the Internet address of a computer) are logged to track a user's session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. In general, we do not link your IP addresses to anything personally identifiable to you.
Some NETWORK HARDWARE RESALE web pages use "cookies," which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. It is like when someone frequently visits a certain store, the clerk may not know the customer by name, but recognizes the customer and knows some of that customer's preferences. Similarly, cookies can make your subsequent visits to the Web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some Web pages may not display properly or you may not be permitted to access certain information.)
If you have any questions or comments about our privacy practices, would like to stop receiving information from NETWORK HARDWARE RESALE, or would like to correct or update information provided to NETWORK HARDWARE RESALE via its Web site, please contact us by sending an e-mail to marketing@networkhardware.com
Third-Party Web Beacons
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
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